Job: Travel Counselor - Honolulu, HI - 3:00pm 11:30pm Shift Job

Jobing Description

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Date: Aug 2, 2011

Location: Honolulu, HI, US

Travel Counselor - Honolulu, HI - 3:00pm 11:30pm Shift-1109279

Description
What is it that differentiates an exceptional travel planning experience from a bad one? At American Express Travel, we believe it s the people.

The American Express Consumer Travel Network (CTN) is actively seeking Travel Counselors that can combine their passion for selling travel with a customer service-focused approach. We strive to create life-long advocates of our company, while offering unlimited earning potential to our sales force. Our Counselors act as consultants, tailoring our products and services to create a unique and memorable vacation experience.

Successful candidates are responsible for servicing inbound calls and providing exceptional delivery of travel services to American Express Consumer Travel Network (CTN) Cardmembers in a call center environment. Excellent customer service orientation is required as Travel Counselor s are responsible for providing quality service, timely and accurate completion of travel arrangements and the sale of value added services. Expertise is required in international and domestic reservations, with a key focus on destination, air, car, & hotel knowledge.

We believe our customer s vacation begins from the moment they walk through our doors. We want extraordinary Travel Counselors to meet those expectations and then surpass them by creating travel experiences of a lifetime.
Are you extraordinary? If so, please apply online today.
To learn more, click on www.americanexpress.com/traveljobs

BENEFITS - (Based on individual elections)
- Competitive Salary and outstanding recognition programs
- Incentive bonus awards
- Medical, Dental and Vision insurance (Day 1)
- Generous Vacation and Vacation Purchase Plan;
- 401(k) WITH company match of up to 5% after one year;
Profit sharing
- Ongoing education and paid training programs, tuition assistance, and luxury Familiarization trips
- Legal Assistance, Pet Insurance, Life and Disability Insurance;
- Medical and Dependent Care Reimbursement programs;
- Domestic Partner Benefits.

American Express is an equal opportunity employer.
Our Travel Counselors must have a passion for service, the ability to show empathy and a deep love for unique travel experiences. The ideal candidate will possess the following:
- A minimum of 1 year recent experience selling leisure travel required.
- Extensive domestic and international destination knowledge is a MUST, with a focus on air; car and hotel are key areas of required expertise. Cruise and tour experience is a plus.
- Strong personal travel experience, preferred.
- Computer reservations experience required, SABRE is preferred.
- Candidate must possess strong consultative selling skills and show the ability to listen to the customer s needs by offering appropriate recommendations. Must have a proven ability to close the sale and cross-sell additional products and services.
- Exceptional communication skills are required. Candidates must show the customer value at every touch point either on the phone, via e-mail or in person.
- The ability to work well under pressure and effectively multi-task while maintaining professional rapport with customers is essential.
- Decisive and successful problem solving skills and the ability to use the Internet effectively is necessary.
- The ability to work flexible shifts is essential. We are currently hiring for evening shifts from 3:00pm 11:30pm.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Travel
Primary Location: US-Hawaii-Honolulu
Schedule: Full-time

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii
Job Segments: Call Center, Credit, Customer Service, Finance, Travel, Travel Agent, Travel Industry