Job: IT Customer Liaison

Jobing Description

Responsibilities

Help customers to incorporate technology into mission planning and execution; to define, interpret, document, and prioritize IT requirements; and to prepare operational, functional, and technical requirement documentation. Identify opportunities to improve customers capabilities by monitoring developments that indicate evolving customer IT needs and providing information about new technologies and IT enhancement initiatives. Provide timely and accurate information regarding IT activities that may effect customer operations. Create partnerships that promote interoperability and consolidate IT resources. Relay customer feedback to appropriate IT managers.
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Qualifications

* Entry is with a High School diploma and 5 years of experience, or an Associate's degree and 3 years of experience, or a Bachelor's degree and 2 years of experience, or a post-baccalaureate certificate.

* Degree must be in Computer Science (Information Systems, Computer Technology and IFSM degrees will not automatically qualify). If degree is in a related area (e.g., Engineering, Mathematics), it must contain appropriate qualifying college level courses to fulfill the MQ. Upper level classes include: Analysis of Algorithms, Artificial Intelligence, Automata Theory and Formal Languages, Circuit Theory, Communications Engineering, Compiler Design/Theory, Computer Architectures, Computer Cryptography, Computer Engineering, Computer Forensics, Computer Network Architecture and Protocols, Data Communications Networks, Database Design, Data Mining, Digital Communications, Digital Signals Processing, Discrete Structures, Dynamic Systems, Electrical Circuits and Systems, Machine learning, Network Security, Neural Networks, Object Oriented Analysis and Design, Operating Systems Theory, Principles of VLSI Design, Programmable Logic Devices, Programming Languages Theory, Robotics, Signals and System Theory, Software Engineering, System Architecture, and Design, Systems Design and Programming. Also, Introductory courses in Computer Science, Circuit Design, Data Structures, Database Systems, Database administration, Database programming, Digital Design, Electrical Engineering, Microprocessors, Network Administration, Programming courses - any language, Scripting/Query Languages (such as Perl or SQL), System Administration, Web programming, and a foundational low-level class required for an upper-level course. OR one or more of the following types of experience:

o Previously qualified for Computer Science special pay (internal hire only).
o Relevant NSA Professional AAC experience.
o Experience which is clearly professional Computer Science practice that is commensurate with the college level coursework described above (e.g., network administration, database management, artificial intelligence).
o Experience in a customer service environment, including facilitation.
o Requirements analysis experience.

* Experience in a professional office environment/support services.
* Experience within the IC or DoD.
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Pay, Benefits, & Work Schedule

Salary is commensurate with education and experience.

Salary range $55,824 - $103,434
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How To Apply - External

To apply for this position, please click the 'Apply Now' button located at the top or bottom of this page. After completing the application and clicking the 'Submit Final' button, you will receive a confirmation email. Emails regarding your application status will be sent periodically. Please ensure your spam filters are configured to accept emails from noreply@nsa.gov.

***PLEASE NOTE:

U.S. Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
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How To Apply - External

Apply to this position through the Careers homepage. In addition to including an updated resume to the application, please attach your employee profile to the section entitled My Career Tools: Cover Letters and Attachments.
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DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.
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