Job: HH Medical Assistant, PCMH S2

Jobing Description

Description:
- HH Medical Assistant, PCMH S2 (1100708)

Job Description

HH Medical Assistant, PCMH S2- 1100708

Description (We are proud to be an EEO/AA employer M/F/D/V.)

The HH Medical Assistant (PCMH) assists with administrative functions and supports care coordination of physician practice members within the patient center medical home model.

Supports ongoing physician - member relationships by providing educational and operational support to improve the quality of the member experience

Provide direct member outreach for quality metrics as determined by HMSA and Healthways.

Assists with office administrative functions (as needed) including member follow up with Healthways programs.

Scope

Supports member interaction to improve HEDIS metrics: example: Scripted member reminder phone calls.

Supports the physician and staff in care coordination activities: example: Appointment scheduling and care gap tracking.

Job Complexity

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Works in support of the physician practice to coordinate the activities that align with goals of HMSA/Healthways Hawaii PCMH model.

Supervision

Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Works in the physician practice with regular oversight by the Provider Support Manager and PCMH Care Liaisons as agreed based on contractual agreement with HMSA and Healthways.

Skill

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Location

Position based in Healthways Hawaii Kaimuki with field work to support PCMH agreement.

Qualifications

Experience

Medical Assistant certification

Generally requires a minimum of two to four years of physician office or related experience.

QUALIFICATIONS:

1. GED or High School diploma supplemented by technical medical knowledge, specialized administrative and/or computer courses. College course work is desirable.

2. A minimum of 2-4 years experience in the healthcare field, such as Medical Assistant, Medical Technician or health care assistant.

3. Ability to work effectively with all levels of management and other colleagues; demonstrate initiative, mature judgment, and customer service orientation; and anticipate needs of principals.

4. Possess computer competencies to include word processing, spreadsheet, graphics, and data base management.

5. Language Skills: Ability to communicate with members, other members of the team, physicians and Plan representatives. Effective oral and written communication skills.

6. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

7. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret and organize data in an effective and useful manner; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

8. Computer Skills: To perform this job successfully, an individual should have basic computer skills and be familiar with a Windows operating system.

About Healthways:

For three decades, Healthways has been dedicated to improving the human condition. Each year, we learn more and do more for the millions of individuals who count on us to make a difference in their health and well-being. Healthways is a global provider of solutions that help employers, health plans and government agencies enhance business performance and reduce healthcare costs. Our mission is to create a healthier world, one person at a time.

Here at Healthways as we continue to make the world a healthier place, we have also created an environment where people choose to do their best work. Our unique culture thrives on mission-driven individuals who exude a high sense of energy and passion in everything that they do. Collaboration and teamwork are an essential part of everyday life for Colleagues who trust and depend on one another to achieve the highest degree of collective success. We are an organization that strives to recruit the best and the brightest individuals who take pride in the statement "I work for Healthways."

Job
: Healthcare Services

Schedule
: Full-time

Shift
: Day Job

Primary Location
: HI-Honolulu

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