Job: Bilingual Transportation Team Lead

Jobing Description

Job ID: 79330
Location: Honolulu, HI
Shift: Flexible
Employment Type: Full Time
Manager Level: Non-Management

Job Summary

In addition to performing all Transportation responsibilities, this position will also provide onsite support assisting management with day to day operations. Provides a positive example for the team and supports management decisions and initiatives on the front line. Ensures all locations and guest experiences meet company expectations as well as maintains the integrity of sales operations according to set tour rules, company policies and departmental procedures. Position is also responsible for conducting team meetings, completing daily/monthly reports of other relevant paperwork and any other miscellaneous tasks as requested by management.

Basic Qualifications

Able to execute all aspects of the Transportation responsibilities, driver, greeter, dispatch and PM shift.
Provides leadership, support and training to Transportation and other support services team members.
Assists associates in achieving quality guest service and provides assistance to guests with complaints
Conducts informational, motivational and/or training meetings with team members
Assist management in reviewing and improving desk operations and efficiency
Assist management in maintaining and enhancing good work relations with customers, employees and management
Submit orders for food, beverage and miscellaneous items as necessary
Work various shifts and locations on a rotation schedule-days off not overlapping with management
Maintain a positive attitude with everyone while on property
Develop professional relationships with both hotel and HGVC staff and adhere to protocol standards as established by the Hotel General Manager and your HGVC staff

Preferred Qualifications

Address guests and team members using both Japanese and English language skills acceptable in a business environment.
Manage multiple tasks and assignments and demonstrate strong organizational skills in a fast paced work environment.
Minimum 1 year of customer service experience.
Demonstrate excellent communication and interpersonal skills.
Maintain a professional appearance and attitude.
Demonstrate basic computer skills, type 30 WPM and 10-key ability.
Ability to handle multiple tasks and balance priorities
Ability to work a flexible working schedule, including weekends, holidays early mornings and evenings.
High school graduation is required. Two years of college or equivalent experience in a business or retail environment is preferred.

Additional Information
Local Candidates Only

A World of Opportunities
Hilton Worldwide offers a variety of global opportunities within our portfolio of world renowned brands. With more than 3,200 hotels in 77 countries, our Team Members are committed to delivering our brand promises to our customers. At Hilton, you ll discover hospitality jobs whether you are a first time applicant or a career professional.
Our portfolio consists of well known brands representing market leadership in their respective segments of the industry, whether it s luxury or lifestyle brands to mid prices, extended stay or vacation ownership, Hilton has something for everyone. The company owns, manages and franchises hotel brands including The Waldorf Astoria Hotels and Resorts , Conrad Hotels and Resorts , Hilton , Doubletree , Embassy , Hilton Garden Inn , Hampton, Homewood Suites , Home2Suites by Hilton , and Hilton Grand Vacations Come and explore a world of opportunities and join our dynamic team to help us achieve our mission to be the preeminent global hospitality company the first choice of guests, team members and owners alike.

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There s never been a better time to be a part of our team! If you re looking for challenging and engaging work, professional growth and development, the chance to contribute ideas and the opportunity to excel Hilton Grand Vacations is the place for you.
Here, you ll have the unique opportunity to positively impact the lives of others as part of a global team committed to creating grand vacation experiences. The unique talent and contributions of every Team Member add to our diversity, and ultimately to our success.
Enjoy all the aspects of a rewarding career, work/life balance, great benefits, and growth potential. Create the Grand Experience for yourself become a part of the Hilton Grand Vacations team.

EOE/AA